Delete your GharLo account
You can delete your GharLo account and the data linked to it at any time, from the app or by sending us a request.
Option 1: Delete in the GharLo app
- Open the GharLo app and sign in.
- Go to the Profile tab.
- Tap Delete account at the bottom of the page.
- Confirm with your password (or type DELETE if you signed in with Google or Apple).
Your account is deleted immediately and you are signed out on all devices.
Option 2: Request deletion by email
If you no longer have the app, email info@gharlo.pk from the email address registered on your account, with the subject “Account deletion request”. Include the phone number on your account so we can confirm it is yours.
We will verify the request and delete your account within 7 days, and reply to confirm once it is done.
Email a deletion requestWhat is deleted
- Your name, phone number, CNIC, profile photo and agency details
- Your linked Google or Apple sign-in
- Your property listings, including their details, amenities and installment plans
- Inquiries you received, your support tickets, saved properties and blocked senders
- All active sign-in sessions on the website and app
You can also delete individual listings at any time, without deleting your account, from My Listings in the app or your dashboard on the website.
What is kept
- Records of package purchases and credit transactions are kept in anonymised form (no longer linked to your name, email or phone) for accounting, tax and dispute purposes.
- Reports you filed about listings are kept without your identity so we can continue to act on them.
- Photos you uploaded are removed from the Platform, but copies may remain in our file storage and backups for a period. Email us if you want them removed from storage as well.
Unused promotion credits are forfeited when the account is deleted. See our Privacy Policy for more details.